Help & Support

Find answers to common questions or get in touch with our team

Frequently Asked Questions

How do I list produce for swapping?
Go to the Swap Board and click "List Produce". Select a crop from your garden or search all produce types, add photos and a description, and specify what you'd like in return.
How do swaps work?
When you find something you like on the Swap Board, make an offer describing what you can trade. If the other grower accepts, you can arrange the exchange via messages. Both parties leave reviews after the swap.
How do I join a neighbourhood?
Go to the Neighbourhood page and click "Join a Neighbourhood". You can search by location or enter an invite code shared by an existing member.
How do I report inappropriate content?
Click the flag icon on any listing or neighbourhood post to report it. Select a reason and optionally add a description. Our moderation team reviews all reports.
How do I delete my account?
Go to Profile > Settings and scroll to "Delete Account". This permanently removes all your data including plots, crops, listings, messages, and reviews. This action cannot be undone.
What data do you collect?
We collect your account information, location, growing data, and swap activity to provide the service. Analytics data is only collected with your consent. See our Privacy Policy for full details.
Can I export my data?
Yes! Go to Profile > Settings and click "Download My Data" to export all your data in JSON format. This includes your profile, plots, crops, listings, and exchanges.
How are expected yields calculated?
Expected yields are based on typical yield per plant for each produce type, multiplied by your number of plants. These are estimates — actual yields vary based on growing conditions, soil, weather, and care.

Useful Links

Contact Us

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.